Contact us
If you require a temporary vehicle following an accident, please call our accident helpline on 0800 08 555 08.
If you are a trade organisation interested in partnering with Vision, please call us on
+44 (0)1628 780011.
Vision Vehicle Solutions Limited
Waterside House
Riverside Way
Uxbridge
UB8 2YF
Tel: 01628 780011
Fax: 01628 780012
Registered in England and Wales Reg no: 3019250
Registered Company Address: 45 Westerham Road, Sevenoaks, Kent, TN13 2QB
What to do if you have a complaint
If you are dissatisfied with the service received, you can contact us by telephone, email or letter using the details below:
Vision Vehicle Solutions Limited
Waterside House
Riverside Way
Uxbridge
UB8 2YF
Tel: 01628 780011
Fax: 01628 780012
If after making a complaint to us you are still unhappy and feel that the issue has still not been fully considered or resolved to your satisfaction, you can contact the relevant ombudsman.
The Legal Ombudsman handles complaints for personal injury claims and the Financial Ombudsman Scheme manages complaints in relation to our accident management service. These organisations will let you know that they have received your complaint and what the next steps will be.
Details for the Financial Ombudsman Scheme can be found on their website - www.financial-ombudsman.org.uk
Details for The Legal Ombudsman can be found on their website - www.legalombudsman.org.uk.cmc
Or alternatively you can use the Online Dispute Resolution Platform (ODR).
